DATA PRIVACY

Status: December 2024

I. Owner, operator and responsible person

The owner and operator of the website albertina-mediation.de is Albertina Institute for Mediation Dr. Marcus Pohl; Owner: Dr. Marcus Pohl, certified mediator and lawyer. For further information please see the Imprint. The Albertina Institute for Mediation Dr. Marcus Pohl is responsible for the personal data collected on the website.

info@albertina-mediation.de

II. Scope of this privacy policy

This privacy notice describes our collection, use and other treatment of "personal data" that you provide to us or that we collect from you when you use our websites, explains the circumstances under which we transfer it to third parties and tells you about your rights in connection with your personal data.

III. How, when and why do we collect and use personal data?

1. Personal data we collect

The types of data we may collect from you based on your use of our websites include:

your name
your email address
your (business and private) address
your (business and private) landline and mobile phone number
All other data you provide when you fill out a contact form on our website
The responses you provide when you participate in one of our surveys or when you complete feedback forms
your IP address, and other technical data that tells us how you use our website.

2. How we use your personal data

Contact form – We collect the personal information you provide when you fill out forms on our website. We may use this personal information to process your inquiry and/or provide the services or information you have requested.

Our business purposes – We may also use your personal information for our business purposes, which include:

as part of our business operations
to communicate with you
for statistical analysis, internal reporting, and research purposes
to ensure network and information security
to notify you of changes to our services
to analyze user behavior on our website
to host, maintain, and otherwise support the operation of our website
to detect and prevent fraud and other criminal offenses
for risk management purposes
to retain/store records
to protect the rights, property, and/or security of the Albertina Institute for Mediation
and to ensure the quality of the services we provide to our users.

If you choose not to provide the personal information we request, we may not be able to provide you with the requested information or services or otherwise fulfill the purpose for which we requested the personal information. Your visit to our website will otherwise remain unaffected.

3. Legal basis for the collection and use of personal data

We process your personal data if the processing is necessary to comply with our legal obligations or based on our legitimate interest in:

responding to your inquiry
providing the services you request or providing information
organizing events
conducting surveys or requesting feedback forms to obtain feedback on our services and/or events
and our internal business purposes, as listed above under 2.

You can object to processing based on our legitimate interest at any time by contacting us. See also “Your Rights – Right of Objection” below.

We consider the interference with your data protection rights in relation to personal data we process based on our legitimate interest to be proportionate. We have also taken measures to protect your rights by ensuring appropriate retention periods and security controls.

IV. How and when do we share data with third parties?

Some of the services we provide require the involvement of third parties. We have carefully selected these third parties and taken measures to ensure that your personal data is adequately protected.

This includes in particular service providers in the European Economic Area who, on our behalf:

Provide support services for our website for the following purposes: hosting and maintaining our website, data storage, assisting with the administration of our databases, and assisting with related tasks and processes
distribute our questionnaires or feedback forms and record and process the results
and handle invitations and registrations for our events.

All our service providers are contractually obliged to process the personal data provided to them only for the purpose of providing the specific service to us and to take appropriate security measures to protect your personal data.

We will share your personal information with our auditors, lawyers and similar advisors when we ask them for professional advice, and with other third parties when we are under a duty to disclose or share your personal information in order to comply with a legal obligation.

Our website contains share buttons that you can click to share content from our website on social media platforms such as Facebook, Instagram, or YouTube. We do not use these buttons to share your personal information with any social media provider. When you click a share button, the social media provider collects personal information directly from you. Please read the privacy policy of the respective social media provider with which you wish to share content before clicking the respective share button.

V. Cross-border transfer

The transfer of your personal data as described in this Privacy Notice may involve transferring your personal data to destinations outside the European Economic Area that do not offer the same level of protection as the location where you first provided the data.

However, we will only transfer your personal data to a destination outside the European Economic Area if the transfer is to a destination which the European Commission has determined will provide adequate protection for your personal data; we have put in place appropriate safeguards to protect your personal data (for example, where both parties to the transfer have agreed to standard data protection clauses recognised by the European Commission); or none of the above applies but we are legally permitted to do so, for example where the transfer is necessary for the establishment, exercise or defence of legal claims.

VI. How long do we store personal data?

We generally retain your personal data for as long as necessary for the specific processing purpose. However, we may be required to retain some personal data for longer, taking into account factors such as legal obligations under applicable law to retain data for a longer period, limitation periods under applicable law, (potential) legal disputes, and guidelines issued by competent data protection authorities.

While we continue to process your personal data, we will ensure that it is treated in accordance with this Privacy Policy. Otherwise, we will delete your data once it is no longer needed.

VII. Cookies

The hosting company for this website uses cookies for important reasons, such as: providing customers with an optimal browsing experience; recognizing registered members (users who have logged in to the website) on albertina-mediation.de, if applicable; monitoring and analyzing the performance, operation, and effectiveness of the hosting platform; and ensuring the security of this platform. In general, the cookies placed on the website by the hosting company can be classified as essential cookies.

The following links explain how to access cookie settings in different browsers:

Cookie settings in Firefox
Cookie settings in Internet Explorer
Cookie settings in Google Chrome
Cookie settings in Safari (OS X)
Cookie settings in Safari (iOS)
Cookie settings in Android

To prevent Google Analytics from tracking you, visit the following website (Opt-Out): http://tools.google.com/dlpage/gaoptout.

VIII. Security

We take appropriate security measures to protect your personal data as best as possible and to prevent unauthorized access. Data is stored on secure computers in a locked and certified data center. Data is encrypted whenever possible. We regularly review our security policies and procedures to ensure our systems are safe and secure. However, because the transmission of data over the internet is not completely secure, we cannot guarantee the security of your data transmitted to our website.

IX. Confidentiality

We understand that the information you provide may be confidential. We do not sell, rent, distribute, or otherwise commercialize personal information, except that we may share it with our service providers for the purposes outlined in this Privacy Policy. We will maintain the confidentiality of your information and protect it in accordance with our Privacy Policy and all applicable laws and regulations.

X. Your rights

The following section explains your rights. We will only comply with your request to the extent that we believe we are obligated to do so under data protection law. Nothing in this privacy notice is intended to grant you any rights beyond your rights as a data subject under data protection law.

Right to information - You have the right to be informed in a clear, transparent, and easily understandable manner about your rights and how we use your personal data. Therefore, we inform you about this in this privacy notice.
Right to information - You have the right to a copy of your personal data (where we process it) and certain other information (similar to that contained in this privacy notice) about how we use it. This is to help you understand and verify that we are using your information in accordance with data protection laws. We may refuse to provide information if it would reveal personal data about another person or if doing so would affect another person's rights.
Right to rectification - You can ask us to take reasonable steps to rectify your personal data if it is inaccurate or incomplete. For example, if we have an incorrect name or address for you.
Right to erasure/right to be forgotten – You can request the erasure or removal of your personal data if we have no compelling reason to continue using it or if its use is unlawful. There is no general right to erasure; there are exceptions, for example, if we need your personal data to defend a legal claim.
Right to restriction of processing - You have the right to "block" or prevent further use of your personal data while we consider a request for rectification, or as an alternative to erasure. If processing is restricted, we may still store your personal data but may not continue to use it. We maintain lists of individuals who have requested that further use of their personal data be "blocked" to ensure that the restriction is respected in the future.
Right to data portability - You have the right to request certain personal data and reuse it for your own purposes across different organizations.
Right to object - You have the right to object to certain types of processing at any time for reasons related to your particular situation, provided that the processing is based on a legitimate interest pursued by us or third parties. We may continue to process the personal data if we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if we need it to establish, exercise, or defend legal claims.

XI. Contact

If you would like to request further information or exercise any of the above rights, or are dissatisfied with how we handle your personal data, please contact us here.

We will normally respond to your request within one month of receiving it. We may extend this period by a further two months if necessary, taking into account the complexity and number of requests you have made.

We generally do not charge for such information and actions, unless you request additional copies of your personal data being processed; in this case, we may claim reasonable administrative costs; or you make manifestly unfounded or excessive requests, particularly if they are repetitive; in this case, we may either: (a) claim reasonable administrative costs; or (b) refuse to process the request.

If you are not satisfied with our response to your complaint or you believe that our processing of your personal data is incompatible with data protection law, you can lodge a complaint with the relevant EU data protection authority.